{"id":10354,"date":"2023-09-21T11:33:23","date_gmt":"2023-09-21T11:33:23","guid":{"rendered":"https:\/\/staging.lascarelectronics.com\/?page_id=10354"},"modified":"2026-02-24T08:01:37","modified_gmt":"2026-02-24T08:01:37","slug":"panelpilot-m","status":"publish","type":"page","link":"https:\/\/lascarelectronics.com\/intl\/support\/panelpilot-m\/","title":{"rendered":"PanelPilot M Support"},"content":{"rendered":"\n
\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tThe screen on my SGD 24-M goes white when I try to upload an application to it. What can I do?<\/span><\/div>

During the life cycle of our SGD products, there will be unavoidable changes to the display driver chips used in the screens. We always ensure that the latest applications can operate with all display types ever produced (i.e. \u201cbackwards compatible\u201d). This means constantly updating the applications to read the driver type and alter display code accordingly.

The SGD 24 series has undergone such a change and to operate it, you need to download the latest version of your chosen configuration. This should happen automatically as you start Panel Pilot or when you click on \u201cCheck for updates\u201d in the \u201cChoose Meter Style\u201d box. If this does not work, it might be that your connection to the server is being blocked by a firewall. To remedy this, you can try connecting via a proxy server. Click on File\/Proxy Settings. If you still cannot get through, you can download the files directly. Click on the following link to download<\/strong><\/a> the .zip file.

Unzip the folder and copy the files into the Resources folder:

For 32-bit machines:<\/u> C:\\Program Files\\Lascar\\Panel Pilot\\Resources
For 64-bit machines:<\/u> C:\\Program Files (x86)\\Lascar\\Panel Pilot\\Resources<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tIs the SGD 24\/28\/35-M waterproof?<\/span><\/div>

Unfortunately not. Due to the nature of the display and touch screen, we would advise against using the display in a wet or overly humid environment. Instead, we would suggest using the SGD 24-M-IP<\/strong><\/a> as this offers a full IP67 rating.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhere can I find new meter configurations or upgrade to the latest version of software?<\/span><\/div>

On the \u2018Choose Meter Style\u2019 page within the PanelPilot M software<\/strong><\/a>, there is a \u2018Check for updates\u2019 button. If you click on this button, the software will start to search for the latest meter configuration and software updates and notify you if there are new additions to download.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan I add my company logo to the display?<\/span><\/div>

Yes. When configuring your meter using the PanelPilot M software<\/strong><\/a>, the last setup stage will ask you whether or not you would like to add a company logo to the display. If you choose to do this, the company logo will be present on the display for the first few seconds when the display is powered up.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan I dim the brightness on my PanelPilot?<\/span><\/div>

Yes. Using the PanelPilot M software<\/strong><\/a>, there is an option at the end of the configuration stage to select the display brightness. Please note that once set, there is not currently a way to adjust the display brightness without reconfiguring your display.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tI see that you have a temperature add-on board for the PanelPilot M. Can I data log with this?<\/span><\/div>

Unfortunately not. While we do have a configuration that will give you the live reading of the temperature (using the thermocouple add-on board<\/a>), the display does not support data logging. We would recommend using the EL-SGD 43-ATP<\/strong><\/a> instead.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tI am looking for a configuration that is not listed in the PanelPilot software. Can you make one for me?<\/span><\/div>

Certainly! Using our PanelPilot Custom Design service<\/strong><\/a>, we can make bespoke configurations that are tailored to your requirements. Please contact our sales team<\/strong><\/a> to find out more.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tMy device\u2019s screen turned black or isn\u2019t displaying properly after uploading?<\/span><\/div>

Contact us at sales@lascar.co.uk<\/strong><\/a> and we will be able to assist you further.<\/p><\/div><\/div><\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9997,"featured_media":0,"parent":8157,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"_acf_changed":false,"content-type":"","_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-10354","page","type-page","status-publish","hentry"],"acf":[],"spectra_custom_meta":{"_edit_lock":["1771945626:4"],"rank_math_seo_score":["10"],"_edit_last":["4"],"_wp_page_template":["template-fullwidth.php"],"hero_image":[""],"_hero_image":["field_64f1a7da7af44"],"hero_h1":[""],"_hero_h1":["field_64f19e1edd052"],"hero_h2":[""],"_hero_h2":["field_64f19e2ddd053"],"hero_text":[""],"_hero_text":["field_64f19e42dd054"],"hero_button_text":[""],"_hero_button_text":["field_64f19e4edd055"],"hero_button_link":[""],"_hero_button_link":["field_64f19e5ddd056"],"rank_math_contentai_score":["a:4:{s:9:\"wordCount\";s:3:\"100\";s:9:\"linkCount\";s:1:\"0\";s:12:\"headingCount\";s:3:\"100\";s:10:\"mediaCount\";s:5:\"62.22\";}"],"rank_math_analytic_object_id":["65"],"classic-editor-remember":["block-editor"],"rank_math_schema_FAQPage":["a:7:{s:8:\"metadata\";a:5:{s:4:\"type\";s:8:\"template\";s:9:\"shortcode\";s:38:\"s-8e79c58e-8ce1-4395-8b23-f67c16b1a43a\";s:9:\"isPrimary\";s:1:\"1\";s:5:\"title\";s:3:\"FAQ\";s:23:\"reviewLocationShortcode\";s:24:\"[rank_math_rich_snippet]\";}s:5:\"@type\";s:7:\"FAQPage\";s:4:\"name\";s:11:\"%seo_title%\";s:3:\"url\";s:5:\"%url%\";s:13:\"datePublished\";s:20:\"%date(Y-m-dTH:i:sP)%\";s:12:\"dateModified\";s:24:\"%modified(Y-m-dTH:i:sP)%\";s:10:\"mainEntity\";a:8:{i:0;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:94:\"The screen on my SGD 24-M goes white when I try to upload an application to it. 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