{"id":10351,"date":"2023-09-21T11:32:14","date_gmt":"2023-09-21T11:32:14","guid":{"rendered":"https:\/\/staging.lascarelectronics.com\/?page_id=10351"},"modified":"2025-11-27T14:48:12","modified_gmt":"2025-11-27T14:48:12","slug":"panelpilotace","status":"publish","type":"page","link":"https:\/\/lascarelectronics.com\/intl\/support\/panelpilotace\/","title":{"rendered":"PanelPilotACE Support"},"content":{"rendered":"\n
\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow do I access the PanelPilotACE University?<\/span><\/div>

This link will take you to it: PanelPilotACE University<\/strong><\/a>.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat connectors do I need for my PanelPilotACE?<\/span><\/div>

Details for all the connectors required can be found by downloading this file<\/strong><\/a>. Please contact<\/strong><\/a> our sales team if you have any questions.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow do I use RS232 in the design studio?<\/span><\/div>

The RS232 works using three elements: one hardware element (Serial COM Port) and two function elements (RS-232 Receive and RS-232 Send).

Within the hardware element you must specify standard RS232 properties (baud rate etc.). You must also specify the service type; native if you wish to communicate with another PPA device, Terminal otherwise. The ‘Terminal Mode’ property specifies whether the data should be wrapped with a prompt (easy to use within a terminal) or should be raw (device to device). Then you will need to specify send\/receive terminators and separators.

The RS-232 Send element allows you to specify a serial port (the hardware element) and then numerous ‘Send Values’. This element can be called like any other action, and when called, it sends each value (enclosed within specified pre and post messages) separated via the ‘Send Separator’ and ended with the ‘Send Terminator’.

The RS-232 Receive element allows you to specify a serial port (the hardware element) and an alias. The alias serves as the command keyword. It can trigger actions once receive has been completed, e.g. updating text boxes or variables.

We are in the process of creating further tutorial videos to aid in development with new features.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow do I upgrade my device so that it can operate with the new version of the design studio?<\/span><\/div>

Once you have installed the new version of the design studio you will have access to the automatic update feature. This works for both the design studio and the device software. If you have a device connected that does not have the latest version of device software then you will see a cog icon next to the device. Simply click on this and follow the steps to upgrade your device software. You can also manually upgrade your device by clicking the device menu icon (three white stripes) and selecting ‘Upgrade Device Software’.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tIs it possible to output 4-20mA from a PanelPilotACE display?<\/span><\/div>

Yes, but not directly. An interface circuit would be required to convert the PWM output to a 4-20mA output. There are third-party devices which can do this \u2014 please contact us for further help.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow can I implement a spinner to control a variable?<\/span><\/div>

The Design Studio software from version 4 onwards includes a Number Spinner<\/strong>\u00a0functional element. In previous versions, this required 8 different functional elements.
The Number Spinner<\/strong>\u00a0function is now much easier to implement in your project.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow many copies of the Windows software can I install?<\/span><\/div>

The software is free to use and you can install it on as many PCs as you like. What you\u2019re not allowed to do is sell the software, reverse engineer, or modify it in any way.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhy is the I\u00b2C and SPI capabilities of the hardware not available in the software?<\/span><\/div>

While the current software release does not allow you to make use of these, our software team is busy adding these features. This feature is a top priority and is expected to be available soon.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhy does the PanelPilotACE software not discover my device on Windows 8?<\/span><\/div>

This is an issue with Windows 8 and requires you to disable driver signature enforcement. Instructions for doing so can be found in our Installing Panel Pilot Driver On Windows 8<\/strong><\/a> documentation.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tMy clock is set to the wrong time, how do I set the clock?<\/span><\/div>

Open up the Panel Pilot ACE Design Studio and connect your device. Assuming your device has connected correctly, select it in the Device dropdown box in the top right of the studio. Click the menu button (three white horizontal lines) next to the device selection, choose ‘Device Configuration’, tick ‘Set Real Time Clock’, adjust the time, and click Configure to update.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhere is the mounting bracket shown in the data sheet?<\/span><\/div>

The mounting bracket is located in the box below the white tray which holds the SGD 43-A in place.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tIs there a quick way of testing my projects without having to wire to the SGD 43-A?<\/span><\/div>

Yes. The development board (SGD 43-A-DK+ \u2014 this includes a display) generates all the inputs and indicates all outputs available on the SGD 43-A. Analogue inputs can be varied using dials, digital inputs can be toggled with switches, and outputs are shown by status LEDs. Screw terminals are available for quick connection to signals.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tI noticed that your device supported GIF images \u2014 does it also support animated GIFs?<\/span><\/div>

Yes, the Panel Pilot ACE does support animated GIFs!<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tI am looking for a configuration that is not listed in the PanelPilot software. Can you make one for me?<\/span><\/div>

Certainly! Using our PanelPilot Custom Design service, we can make bespoke configurations that are tailored to your requirements. Please contact our sales team<\/strong><\/a> to find out more.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tMy graphics aren\u2019t appearing in exactly the same place on the display as they are on the emulator. Why is this happening?<\/span><\/div>

The rendering engines used on the emulator and on the embedded display differ slightly, which can cause very minor differences in graphic placement or rotation alignment.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tI see that there is an add-on board for RS485 on SGD 43-A but not the SGD 70-A \u2014 why is there no board for the 70?<\/span><\/div>

The SGD 70-A already has the RS485 hardware built in and so no add-on board is required.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat protocols are supported over RS485?<\/span><\/div>

Currently ASCII-based raw data and MODBUS. We are working to add new protocols such as CANBUS. If you have any you’d like to see, please contact us<\/strong><\/a>.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat do the jumpers do on the RS485 add-on board?<\/span><\/div>

PL1 selects which additional pin will be used (PWM3 or DIG8). PL2 connects or disconnects the terminating resistor from the circuit.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow do I configure RS485 within the design studio?<\/span><\/div>

SGD 43-A:<\/strong>
Go to your project settings and enable RS485. This disables PWM1 and PWM2 for RS485 and lets you select either Digital Channel 8 or PWM Output 3 as the third pin. Match this with the jumper position on the board.

SGD 70-A:<\/strong>
The SGD 70-A has dedicated pins for RS485 and requires no project configuration or add-on board. Use it like RS232 (with an RS485 COM port).<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tDo PanelPilotACE displays support the CAN bus protocol?<\/span><\/div>

CAN bus can only be used on the SGD 70-A and requires add-on board S70-CAN. CAN bus is not available on the SGD 43-A.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhich protocols related to CAN bus does the S70-CAN board support?<\/span><\/div>

The J1939 protocol.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow many CAN channels does the S70-CAN CAN bus board provide?<\/span><\/div>

One channel.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow do I allocate a MAC address for a PanelPilotACE?<\/span><\/div>

1. Open the PanelPilotACE Design Studio software with an active internet connection.
2. Ensure the device has Ethernet hardware (built into SGD 70-A or add-on for SGD 43-A).
3. Connect via USB and open the Device Settings menu (burger icon top right).
4. Choose Device Configuration \u2192 check ‘Get MAC Address’ to request a new one.
5. The address will populate automatically from the server.
6. Click Configure to save, then verify it under Hardware Information.

<\/p><\/div><\/div><\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9997,"featured_media":0,"parent":8157,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"_acf_changed":false,"content-type":"","_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-10351","page","type-page","status-publish","hentry"],"acf":[],"spectra_custom_meta":{"_edit_lock":["1764254903:4"],"rank_math_seo_score":["49"],"_edit_last":["4"],"_wp_page_template":["template-fullwidth.php"],"hero_image":[""],"_hero_image":["field_64f1a7da7af44"],"hero_h1":[""],"_hero_h1":["field_64f19e1edd052"],"hero_h2":[""],"_hero_h2":["field_64f19e2ddd053"],"hero_text":[""],"_hero_text":["field_64f19e42dd054"],"hero_button_text":[""],"_hero_button_text":["field_64f19e4edd055"],"hero_button_link":[""],"_hero_button_link":["field_64f19e5ddd056"],"rank_math_og_content_image":["a:2:{s:5:\"check\";s:32:\"d63ab595370766b11a39bda69168345a\";s:6:\"images\";a:1:{i:0;i:10779;}}"],"rank_math_contentai_score":["a:4:{s:9:\"wordCount\";s:3:\"100\";s:9:\"linkCount\";s:1:\"0\";s:12:\"headingCount\";s:3:\"100\";s:10:\"mediaCount\";s:5:\"62.22\";}"],"rank_math_focus_keyword":["PanelPilotACE Support"],"rank_math_title":["PanelPilotACE Support | FAQs & Support | Lascar Electronics"],"rank_math_description":["If you are in need of support with your PanelPilotACE displays then please browse the PanelPilotACE Support page or contact Lascar's sales team 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do I access the PanelPilotACE University?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:56:\"This link will take you to it: PanelPilotACE University.\";}}i:1;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:47:\"What connectors do I need for my PanelPilotACE?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:135:\"Details for all the connectors required can be found by downloading this file. Please contact our sales team if you have any questions.\";}}i:2;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:40:\"How do I use RS232 in the design studio?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:1253:\"The RS232 works using three elements: one hardware element (Serial COM Port) and two function elements (RS-232 Receive and RS-232 Send).\n\nWithin the hardware element you must specify standard RS232 properties (baud rate etc.). You must also specify the service type; native if you wish to communicate with another PPA device, Terminal otherwise. The \u2018Terminal Mode\u2019 property specifies whether the data should be wrapped with a prompt (easy to use within a terminal) or should be raw (device to device). Then you will need to specify send\/receive terminators and separators.\n\nThe RS-232 Send element allows you to specify a serial port (the hardware element) and then numerous \u2018Send Values\u2019. This element can be called like any other action, and when called, it sends each value (enclosed within specified pre and post messages) separated via the \u2018Send Separator\u2019 and ended with the \u2018Send Terminator\u2019.\n\nThe RS-232 Receive element allows you to specify a serial port (the hardware element) and an alias. The alias serves as the command keyword. It can trigger actions once receive has been completed, e.g. updating text boxes or variables.\n\nWe are in the process of creating further tutorial videos to aid in development with new features.\";}}i:3;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:92:\"How do I upgrade my device so that it can operate with the new version of the design studio?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:531:\"Once you have installed the new version of the design studio you will have access to the automatic update feature. This works for both the design studio and the device software. If you have a device connected that does not have the latest version of device software then you will see a cog icon next to the device. Simply click on this and follow the steps to upgrade your device software. You can also manually upgrade your device by clicking the device menu icon (three white stripes) and selecting \u2018Upgrade Device Software\u2019.\";}}i:4;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:61:\"Is it possible to output 4-20mA from a PanelPilotACE display?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:195:\"Yes, but not directly. An interface circuit would be required to convert the PWM output to a 4-20mA output. There are third-party devices which can do this \u2014 please contact us for further help.\";}}i:5;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:52:\"How can I implement a spinner to control a variable?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:243:\"The Design Studio software from version 4 onwards includes a Number Spinner\u00a0functional element. In previous versions, this required 8 different functional elements.\nThe Number Spinner\u00a0function is now much easier to implement in your project.\";}}i:6;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:54:\"How many copies of the Windows software can I install?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:175:\"The software is free to use and you can install it on as many PCs as you like. What you\u2019re not allowed to do is sell the software, reverse engineer, or modify it in any way.\";}}i:7;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:83:\"Why is the I\u00b2C and SPI capabilities of the hardware not available in the software?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:193:\"While the current software release does not allow you to make use of these, our software team is busy adding these features. This feature is a top priority and is expected to be available soon.\";}}i:8;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:72:\"Why does the PanelPilotACE software not discover my device on Windows 8?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:193:\"This is an issue with Windows 8 and requires you to disable driver signature enforcement. Instructions for doing so can be found in our Installing Panel Pilot Driver On Windows 8 documentation.\";}}i:9;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:58:\"My clock is set to the wrong time, how do I set the clock?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:379:\"Open up the Panel Pilot ACE Design Studio and connect your device. Assuming your device has connected correctly, select it in the Device dropdown box in the top right of the studio. Click the menu button (three white horizontal lines) next to the device selection, choose \u2018Device Configuration\u2019, tick \u2018Set Real Time Clock\u2019, adjust the time, and click Configure to update.\";}}i:10;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:54:\"Where is the mounting bracket shown in the data sheet?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:98:\"The mounting bracket is located in the box below the white tray which holds the SGD 43-A in place.\";}}i:11;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:83:\"Is there a quick way of testing my projects without having to wire to the SGD 43-A?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:336:\"Yes. The development board (SGD 43-A-DK+ \u2014 this includes a display) generates all the inputs and indicates all outputs available on the SGD 43-A. Analogue inputs can be varied using dials, digital inputs can be toggled with switches, and outputs are shown by status LEDs. Screw terminals are available for quick connection to signals.\";}}i:12;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:87:\"I noticed that your device supported GIF images \u2014 does it also support animated GIFs?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:52:\"Yes, the Panel Pilot ACE does support animated GIFs!\";}}i:13;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:104:\"I am looking for a configuration that is not listed in the PanelPilot software. Can you make one for me?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:177:\"Certainly! Using our PanelPilot Custom Design service, we can make bespoke configurations that are tailored to your requirements. Please contact our sales team to find out more.\";}}i:14;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:123:\"My graphics aren\u2019t appearing in exactly the same place on the display as they are on the emulator. Why is this happening?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:170:\"The rendering engines used on the emulator and on the embedded display differ slightly, which can cause very minor differences in graphic placement or rotation alignment.\";}}i:15;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:116:\"I see that there is an add-on board for RS485 on SGD 43-A but not the SGD 70-A \u2014 why is there no board for the 70?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:88:\"The SGD 70-A already has the RS485 hardware built in and so no add-on board is required.\";}}i:16;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:40:\"What protocols are supported over RS485?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:150:\"Currently ASCII-based raw data and MODBUS. We are working to add new protocols such as CANBUS. If you have any you\u2019d like to see, please contact us.\";}}i:17;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:49:\"What do the jumpers do on the RS485 add-on board?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:132:\"PL1 selects which additional pin will be used (PWM3 or DIG8). PL2 connects or disconnects the terminating resistor from the circuit.\";}}i:18;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:50:\"How do I configure RS485 within the design studio?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:374:\"SGD 43-A:\nGo to your project settings and enable RS485. This disables PWM1 and PWM2 for RS485 and lets you select either Digital Channel 8 or PWM Output 3 as the third pin. Match this with the jumper position on the board.\n\nSGD 70-A:\nThe SGD 70-A has dedicated pins for RS485 and requires no project configuration or add-on board. Use it like RS232 (with an RS485 COM port).\";}}i:19;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:55:\"Do PanelPilotACE displays support the CAN bus protocol?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:117:\"CAN bus can only be used on the SGD 70-A and requires add-on board S70-CAN. CAN bus is not available on the SGD 43-A.\";}}i:20;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:66:\"Which protocols related to CAN bus does the S70-CAN board support?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:19:\"The J1939 protocol.\";}}i:21;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:61:\"How many CAN channels does the S70-CAN CAN bus board provide?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:12:\"One channel.\";}}i:22;a:3:{s:5:\"@type\";s:8:\"Question\";s:4:\"name\";s:52:\"How do I allocate a MAC address for a PanelPilotACE?\";s:14:\"acceptedAnswer\";a:2:{s:5:\"@type\";s:6:\"Answer\";s:4:\"text\";s:467:\"1. Open the PanelPilotACE Design Studio software with an active internet connection.\n2. Ensure the device has Ethernet hardware (built into SGD 70-A or add-on for SGD 43-A).\n3. Connect via USB and open the Device Settings menu (burger icon top right).\n4. Choose Device Configuration \u2192 check \u2018Get MAC Address\u2019 to request a new one.\n5. The address will populate automatically from the server.\n6. 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